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Our office hours are based in the UK, with Greenwich Mean Time (GMT) 9am - 5pm.
If you’re inquiring from a different country, please be patient with your inquiries due to time-zone differences.
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If you’re inquiring about an order placed on the website, please note that orders may be shipped separately.
We don’t bite! Shoot us an email should you have any questions or problems with your orders instead of issuing a chargeback preemptively without giving us the opportunity to resolve any problems.
If you decide to issue a chargeback AFTER we have sent you your product with fully tracked shipping with proof, you will be permanently banned from perusing or purchasing from our site.
We’re happy to resolve any concerns you may have and value excellent customer service.