Hey doll! Please read through this list carefully before purchasing so you’re well-aware of the house rules of Look Dollicious. 🖤
* Just a cautionary note - we will NOT hesitate to refund you completely if we deem that your transaction is unsafe, malignant or fraudulent.
We are a fully ethical business and we will only serve to customers who respect the brand, not blame us for things beyond our control or for a failure to read through our house rules before buying.
A repeated and egregious violation of our rights and rules will have your IP address permanently banned from browsing or purchasing from our site.
1. Where are items shipped from?
Our products are shipped predominantly from the UK, but a variety of our products are shipped from the US, UK and Singapore.
Please check your shipping methods before proceeding with your purchase.
For the US, we use USPS. (United States Postal Services)
For the UK, we use Royal Mail.
For Singapore, we use Singapore Post.
UK Shipping and Singapore Shipping is free of charge.
We don’t want to be accused of being “misleading” so be sure that you’re aware of where your items are shipped from and double check the shipping method selected upon checkout, PLEASE, before shooting any accusations moving forward, thank you!
Your tracking numbers will be issued in a few days after your transaction. Please be sure to check your junk mail. If you have not received them, contact us through the contact form on our website.
2. How long is your processing time?
3-5 Business Days! (excluding weekends and public holidays)
We do strive to ship within 1-3 business days, but 3-5 business days is a safe timeframe.
In exceptional circumstances, we will be sure to pop you an email.
3. Where is the best way to contact you?
Through our contact form on our website!
We DO NOT read Instagram DMs - and we’ve stated and reiterated this very very explicitly clearly on our Instagram bio.
This is due to the barrage of promotional and spam DMs we receive on a daily basis, hence we have no way of keeping up, so email through our contact form remains the best way for communication.
We aim to respond within 3 working days.
4. Are items shipped together or separately?
Some items are shipped separately! If you’re unclear of anything, please contact us through our contact form with your order number and name and we’ll happily respond within 3 working days.
5. Will I be charged customs fees on my order?
Customs fees and delays are entirely out of businesses’ control.
This is up to your state and governmental bodies.
A common example of this is Brexit.
Because the UK has now officially left the European Union (Brexit), this means that EU customers may be charged with customs fees.
This is why many British businesses have opted out of shipping to the EU.
Please do not place blame on us for customs fees or import or duty taxes as this is completely and utterly out of our scope of control.
We wish they never existed! (Trust me)
Delays engendered by customs are also out of our framework of control.
This may be exacerbated due to the COVID-19 pandemic and inconsistency with postal service procedures.
6. How long will my items take to get to me?
Local orders take about 2-3 business days, whilst international orders may take anywhere from 7 to 21 days.
Postal service delays caused by the COVID-19 pandemic are still affecting many postal services badly, so we ask for your continued patience during this difficult and extraordinary time.
If you’re placing an order as a birthday or seasonal gift, we cannot guarantee that your item will arrive by your desired time - we hella wish! However, the pandemic has meant that delays are now widespread and pervasive.
7. Can I place an expedited shipping option?
Of course! With expedited shipping, we utilise UPS Worldwide Saver.
If you’d like a custom quote, feel free to use our contact form and tell us the list of products you’d like to get and we’ll be happy to issue you with an amount.
8. Can I cancel my order?
Yes, you may certainly cancel your order within 12 hours of your initial transaction.
Once the order has been shipped, cancellations are not allowed.
9. How do I qualify for a refund?
Refunds are issued only in exceptional circumstances such as:
- A parcel being badly damaged by shipping (please send us pictures to assist your case! we will be happy to forward these to our postal services for further investigations)
- Missing parcels (as confirmed by the postal service courier)
We will be happy to refund you and help!
Refunds are NOT allowed under these circumstances:
• Change of mind
• Out of malicious intent
• Failure to read and comprehend rules and our FAQ section before purchasing.
10. Can I return my items?
Keychains, Jewelry and Fashion Accessories are non-returnable due to hygiene reasons and safeguards.
All other items are returnable within 30 days of your purchase.
Please make sure the product quality is immaculate, intact, and has not been compromised.
To start a return, contact us through our contact form on our website with your order number and name, and we’ll be happy to issue you a refund once the returned parcel’s valid tracking number has been issued.
All shipping charges for returns are responsible by the buyer, unless a return is initiated because of one of the following ‘exceptional’ conditions outlined above for refunds.